1. Introduction
Ax99 (https://ax99.vu) is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") explains how ax99 collects, uses, stores, and protects your personal information.
By using our platform, you are considered to have agreed to this Privacy Policy. Please read it in full before using our services for the first time. If you have any questions, reach out to our 24/7 support team.
This Privacy Policy applies solely to the ax99 platform and its related services. ax99 is not responsible for third-party websites or applications.
ax99's Privacy Policy is written in plain language so every user can understand it easily. If any part is unclear, please let us know directly.
2. What Information We Collect
Ax99 only collects information that is necessary to provide our services. We never ask for data that is unnecessary or excessive. The table below details what information is collected:
| Data Type | Example | Collection Time |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | At the time of account registration |
| Contact Information | Mobile number, email address | During registration and verification |
| Financial Information | Mobile banking number, transaction history | During deposits and withdrawals |
| Device Information | IP address, browser type, operating system | When accessing the platform |
| Gaming Activity | Gaming history, bet amounts, win/loss records | While playing games |
| Cookie Data | Session data, preferences, browsing behaviour | When visiting the website |
3. Why We Collect Your Information
Ax99 uses your information solely to improve our services and meet legal obligations. The main reasons we process your data are outlined below:
- For account creation, verification, and management.
- To process deposits, withdrawals, and other financial transactions.
- To prevent fraud, money laundering, and other illegal activities.
- To improve customer service and resolve issues quickly.
- To comply with legal and regulatory requirements.
- To promote responsible gaming and identify at-risk behaviour.
- To improve platform security and performance.
- To send you relevant offers and promotions with your consent.
Our Promise
Ax99 never sells your data or shares it with third parties for commercial purposes. Protecting your privacy is a core principle of how we do business.
4. Data Retention & Storage Period
Ax99 stores your information on secure servers. Retention periods vary depending on the type of data and applicable legal requirements:
- Data for active accounts is retained for as long as the account remains open.
- Financial transaction records are retained for a minimum of 5 years even after account closure.
- Security logs are retained for a maximum of 2 years.
- Cookie data is cleared when the session ends or the browser is closed (for session cookies).
Once the specified retention period ends, your data is securely deleted or anonymized.
5. Data Sharing Policy
Ax99 does not share your personal information with third parties. Data may only be shared in the limited circumstances described below:
- Payment Providers: Mobile Banking, Nagad, Rocket, Upay — only the minimum required information is shared for transaction verification.
- Law Enforcement: Information may be disclosed under court order or government directive in accordance with the laws of Bangladesh.
- Technology Partners: Server hosting and security providers operate under strict confidentiality agreements.
- Fraud Prevention: Information may be shared with relevant authorities to detect and investigate suspicious activity.
Important: ax99 will never share your password, OTP, or complete financial details with any third party. If anyone requests this information in the name of ax99, it is a scam — please report it to us immediately.
6. Cookies Policy
Ax99 uses cookies to enhance your experience on our website. Cookies are small text files stored on your device. We use three types of cookies:
- Essential Cookies: These are essential for maintaining login sessions and ensuring platform security. Disabling them will prevent the platform from functioning properly.
- Functional Cookies: Used to remember your language preference, theme, and other settings.
- Analytics Cookies: To understand how long users spend on each page — only anonymized, aggregated data is collected.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some functionality.
7. Your Rights Regarding Your Information
As an ax99 user, you have certain fundamental rights over your personal information:
- Right to Know: You can find out exactly what information ax99 holds about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of data that is no longer required for legal obligations.
- Right to Opt Out of Marketing: You can opt out of promotional messages at any time.
- Data Portability: You may request a copy of the data we hold about you.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.
8. Security Measures
Ax99 employs industry-leading technology to keep your data secure. Our security framework includes:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): Additional OTP verification at login.
- Firewall & DDoS Protection: Prevention of unauthorized server access.
- Regular Security Audits: Regular audits conducted by independent third-party experts.
- Data Backup: Regular secure backups to prevent data loss.
ax99 takes data security seriously. Any identified vulnerability is addressed immediately, and users are notified whenever necessary.
9. Child Protection Policy
Ax99 strictly prohibits participation by minors (under 18). We do not knowingly collect personal information from anyone under the age of 18.
- Age verification is mandatory at the time of registration.
- If a minor's account is identified, it will be closed immediately.
- A parent or guardian of a minor may contact us to request deletion of any associated data.
10. Policy Changes
Ax99 may update this Privacy Policy from time to time. When changes are made:
- The updated version will be published on this page and the "Last Updated" date will be revised accordingly.
- For significant changes, you will be notified via SMS to your registered mobile number or through an in-app notification.
- Continued use of the platform after any changes indicates your acceptance of the updated policy.
Visit this page regularly to stay up to date with the latest privacy policy.
11. Contact
For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated privacy team is available 24/7 to assist you.
Contact Information
Email: [email protected]
Live Chat: Log in to the platform to chat with us directly.
Response Time: We typically respond within 24 hours.